Refund policy

RETURN POLICY

 

Last updated February 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at hello@fjord-coffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Fjord Coffee Roasters

Attn: Returns

RMA #

Zur Alten Börse 79  

Berlin, Berlin 12681  

Germany  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned or exchanged: 

•     All Coffee Beans    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

•        Roasted Coffee May not be returned due to it being a perishable product. In the case you are unsatisfied with the quality of the coffee received please contact us directly and we will assist you.   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: roastery@fjord-coffee.com