Refund policy
RETURNS, CANCELLATION AND REFUNDS
If you are a consumer you have a statutory right to withdraw from your order within 14 days. The period runs from the day you, or someone you name, take physical possession of the goods, not from the day you ordered.
The full statutory withdrawal instruction is in clause 3 of our Terms and Conditions, which is the authoritative text. You can withdraw in any of these ways:
- use the withdrawal function at fjord-coffee.de/pages/widerrufsformular, which sends you a timestamped confirmation straight away
- complete the model withdrawal form on the same page and send it to us
- or simply write to hello@fjord-coffee.com. Any clear statement is enough, and you do not need to give a reason
You do not need a return number or any prior authorisation. Telling us is enough.
Refunds. We refund everything you paid, including standard delivery costs, within 14 days of being told, using the same payment method you used. We may wait until we have the goods back or you have shown they were sent.
Sending goods back. Send them to Fjord Coffee Roasters, Zur Alten Börse 79, 12681 Berlin, Germany, without undue delay and within 14 days of telling us. You bear the direct cost of returning them. You are only liable for any loss in value caused by handling the goods beyond what is necessary to check their nature and properties.
Some goods are excluded by law under § 312g(2) of the German Civil Code. Whether an exclusion applies depends on the goods actually supplied, and clause 3 of the Terms and Conditions sets out the grounds.
If something arrives damaged, or does not arrive. Contact us and we will put it right. Until the parcel reaches you the risk is ours. This is separate from withdrawal and separate from your statutory rights if goods are defective.
Questions: hello@fjord-coffee.com or +49 30 54000597.
