Processing & Shipping
How long will it take for my order to ship?
Please allow up to 2 business days from the date of your order for processing and shipment. We ship orders three times per week (Tuesday, Wednesday and Friday) with multiple companies, all across Europe.
Can I request a roast date for my coffee?
All coffees are roasted within 7 days of shipment. We cannot take specific or custom requests for roasting dates, but rest assured we'll send you the freshest coffee possible.
Is there tracking for my delivery?
If you have chosen a shipping method with tracking, you will receive a tracking number with your order confirmation email. If you experience any challenges with your delivery or want to make any changes in your delivery options, you must contact the courier and reference your tracking number.
Fjord doesn't take responsibility for damaged or lost goods due to delivery issues, and unfortunately we cannot offer refunds due to the shipping errors. Additionally, if you have purchased products without tracking or are in a country where tracking doesn't apply, you must reach out to the delivery company for support.
My package was returned to sender. Can I have a replacement delivery?
If your order comes back to us because of a error on our behalf we will send it out again. However Fjord does not take responsibility for any of the following reasons for deliveries being returned:
- Incorrectly submitted shipping details from the buyer / if you placed the wrong address on the order
- Recipient not home / name wasn't visible on the door/doorbell
- Parcel was not picked up from a collection spot within the allocated period
Upon receiving returns we will provide a refund for the order excl. delivery cost OR reship your order if the error was ours.
Can I send my order to a Packstation or PO Box?
No, we are unable to send deliveries to Packstations and PO boxes.
I don't see my country on the shipping zones?
Due to shipping costs, customs regulations and delays in international shipping services, we are unable to ship outside of Europe at this time.
What are the shipping rates?
Please find the rates for our courier partners in various regions below:
DHL
Germany
3,99€ for Orders less than 25€
2,99€ for Orders between 25 - 44,99€
Free Shipping for orders of 45€ or more
Shipment time after dispatch: 1-3 Days
Group 1 - Europe
Andorra, Austria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Belgium, Denmark
12,9€ for Orders under 50€
6,9€ for Orders between 50€ - 99,9€
Free Shipping for orders of 100€ or more
Shipment time after dispatch: 1-3 Days
Group 2 - Europe (Non EU)
Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Greenland, Iceland, Moldova, Montenegro, Norway, Serbia, Ukraine, North Macedonia, Switzerland, Cyprus, Malta, Armenia, Gibraltar
16,9€ for Orders under 50€
9,9€ for Orders between 50€ - 99,9€
Free Shipping for orders of 100€ or more
Shipment time after dispatch: 1-3 Days
Please note that we do not currently ship outside of Europe at this time.
The shipment times listed above are given by our logistics partners and can vary due specific location with in countries, natural disasters, reduced transport capacity etc. We suggest to check your tracking number for accurate shipping time from our logistics partners.