Processing & Shipping
How long will it take for my order to ship?
Please allow up to 2 business days from the date of your order for processing and shipment. We ship orders three times per week (Monday, Wednesday and Friday) with multiple companies, all across the world.
Can I request a roast date for my coffee?
All coffees are roasted within 7 days of shipment. We cannot take specific or custom requests for roasting dates, but rest assured we'll send you the freshest coffee possible.
Is there tracking for my delivery?
If you have chosen a shipping method with tracking, you will receive a tracking number with your order confirmation email. If you experience any challenges with your delivery or want to make any changes in your delivery options, you must contact the courier and reference your tracking number.
Fjord doesn't take responsibility for damaged or lost goods due to delivery issues, and unfortunately we cannot offer refunds due to the shipping errors. Additionally, if you have purchased products without tracking or are in a country where tracking doesn't apply, you must reach out to the delivery company for support.
My package was returned to sender. Can I have a replacement delivery?
If your order comes back to us because of a error on our behalf we will send it out again. However Fjord does not take responsibility for any of the following reasons for deliveries being returned:
- Incorrectly submitted shipping details from the buyer / if you placed the wrong address on the order
- Recipient not home / name wasn't visible on the door/doorbell
- Parcel was not picked up from a collection spot within the allocated period
Upon receiving returns we will provide a refund for the order excl. delivery cost OR reship your order if the error was ours.
Can I send my order to a Packstation or PO Box?
No, we are unable to send deliveries to Packstations and PO boxes.
What are the shipping rates?
Please find the rates for our courier partners in various regions below:
UPS
Denmark & Belgium
6,99€ for Orders less than 25€
3,99€ for Orders between 20 - 50€
Free Shipping for orders of 50€ or more
Shipment time after dispatch: 2-4 Days
DHL
Germany
4,29€ for Orders less than 25€
3,99€ for Orders between 25 - 49,99€
Free Shipping for orders of 50€ or more
Shipment time after dispatch: 1-3 Days
Group 1 Premium
Austria, Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithunia, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
9,9€ for Orders under 29,99€
5,25€ for Orders between 30 - 49,99€
Free Shipping for orders of 50€ or more
Shipment time after dispatch: 3-5 Days
Group 2 Standard
Albania, Belarus, Bosnia & Herzegovina, Faroe Islands, Greenland, Iceland, Macedonia Moldova, Montenegro, Norway, Serbia, Switzerland, Ukraine
14,9€ for Orders under 25€
9,9€ for Orders between 25 - 50€
Free Shipping for orders of 50€ or more
Shipment time after dispatch: 3-7 Days
Group 3 Standard
Turkiye
Please note that we cannot ship to Turkiye at this time.
Group 4 Premium
Bahrain, Brunei, Canada, China, Hong Kong, India, Indonesia, Japan, Jordan, South Korea, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Taiwan, UAE, USA.
29€ Flat Rate
Shipment time after dispatch: 6-15 Days
Group 5 Premium
Australia, New Zealand, Brazil
35€ Flat Rate
Shipment time after dispatch: 10-20 Days